CONTACT US
Contact Us
We’re Here for You
Whether you have a question about a product, need assistance with an order, or simply want to learn more about ELOVESSIA, our Customer Care team is here to help.
Customer Care
Email: support@elovessia.com
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary during weekends, public holidays, promotional events, product launches, or periods of unusually high demand.
Order Enquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name
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Order number
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Email address used to place the order
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A brief description of your enquiry
Providing this information allows our Customer Care team to locate your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question regarding a refund, please review our Return & Refund Policy before contacting Customer Care.
For hygiene, health, and safety reasons, certain beauty and personal-care products may not be eligible for return once opened, used, tested, or unsealed, except where otherwise required by applicable law.
Please contact us before returning any product.
Products sent without return authorization or instructions may not be accepted.
Damaged, Defective, or Incorrect Orders
If you receive a product that appears damaged, defective, or different from what you ordered, please contact:
Please include your order number and clear photographs of the product and packaging where relevant.
Our team will review the information and provide the appropriate next steps.
Business & Partnership Enquiries
For business, partnership, creator, influencer, or other collaboration enquiries, please contact:
Company Information
Brand: ELOVESSIA
ELOVESSIA is operated by:
Shenzhen Xinkaicheng Network Technology Co., Ltd.
Business Address:
Room 707, Building U4,
Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict,
Bao'an District, Shenzhen City, China
Email: support@elovessia.com
Website: elovessia.com
Thank you for choosing ELOVESSIA.
Beauty, beautifully considered.