Shipping & Delivery

Last Updated: August 8, 2026

At ELOVESSIA, every order is prepared with care.

This Shipping & Delivery Policy explains how orders placed through elovessia.com are processed, shipped, tracked, and handled throughout the delivery process.

1. ORDER PROCESSING

Orders are processed after payment has been successfully authorized and the order has been accepted.

Processing may be affected by:

• Product availability

• Order verification

• Payment or security reviews

• Promotional events

• Weekends and holidays

• Periods of unusually high demand

• Circumstances outside our reasonable control

Order processing and carrier transit are separate stages of fulfillment.

Once an order has been transferred to the applicable shipping carrier, tracking information may be provided where available.

2. SHIPPING & DELIVERY

Delivery timing varies depending on factors including:

• Shipping destination

• Carrier network conditions

• Customs procedures

• Local delivery operations

• Weather

• Transportation disruptions

• Public holidays

• Periods of unusually high shipping volume

• Other circumstances outside our reasonable control

For these reasons, ELOVESSIA does not guarantee a specific delivery date unless expressly stated otherwise at the time of purchase.

Any delivery information provided by a shipping carrier is an estimate and may be subject to change.

3. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information is provided by the applicable carrier and may not become active immediately after shipment.

Carrier tracking systems may also experience temporary delays or gaps while a package moves through the delivery network.

4. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP or postal code

• Country

• Contact information

If you discover an error after placing an order, contact:

support@elovessia.com

as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once fulfillment has begun or an order has been transferred to a shipping carrier.

5. DELIVERY DELAYS

Occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Carrier disruptions

• Severe weather

• Transportation interruptions

• Customs procedures

• Public holidays

• Local delivery conditions

• Unexpected shipping volume

• Other events affecting transportation networks

If circumstances materially affect our ability to ship your order, we will handle the order in accordance with applicable law.

Where required by law, customers will be provided with appropriate options regarding delayed shipment, including the ability to cancel an affected order and receive a refund.

6. INTERNATIONAL FULFILLMENT

ELOVESSIA primarily serves customers in the United States.

Depending on product availability and fulfillment arrangements, products may be processed or shipped from fulfillment locations outside the United States.

International movement of merchandise may be subject to customs clearance and other governmental procedures.

Where applicable, duties, taxes, import charges, or similar fees will be handled according to the information presented during checkout and applicable law.

7. MULTIPLE SHIPMENTS

Products within the same order may occasionally be fulfilled separately.

As a result, customers may receive:

• More than one package

• More than one shipping confirmation

• Different tracking numbers

Packages associated with the same order may arrive separately.

8. FAILED DELIVERY

A shipment may be returned if delivery cannot be completed because of:

• Incorrect or incomplete shipping information

• An inaccessible delivery location

• Repeated unsuccessful delivery attempts

• Refusal of delivery

• Failure to collect a package where collection is required

If your shipment is returned, please contact support@elovessia.com.

Where permitted by applicable law, additional shipping charges may apply if reshipment is requested because of incorrect information or circumstances attributable to the customer.

9. LOST PACKAGES

If tracking information indicates that a package may have been lost in transit, please contact:

support@elovessia.com

Include your order number and relevant tracking information.

We may work with the applicable shipping carrier or fulfillment provider to investigate the shipment before determining the appropriate resolution.

10. PACKAGES MARKED AS DELIVERED

If tracking information indicates that your package was delivered but you cannot locate it, we recommend checking:

• Around your delivery location

• With other members of your household

• With neighbors where appropriate

• With building management or reception

• Your building mailroom

• Any carrier delivery photograph or notification

If you are still unable to locate the package, contact support@elovessia.com and we will assist where reasonably possible.

11. DAMAGED SHIPMENTS

Please inspect your order after delivery.

If your shipment arrives damaged, retain:

• The product

• Original product packaging

• Outer shipping packaging

• Shipping label

Contact support@elovessia.com and provide your order number and clear photographs showing the condition of the shipment.

12. ORDER CHANGES & CANCELLATIONS

We begin preparing orders as soon as reasonably possible.

If you wish to request a change or cancellation, contact:

support@elovessia.com

as soon as possible.

We will make reasonable efforts to accommodate your request but cannot guarantee changes or cancellations after fulfillment has begun or an order has been transferred to a carrier.

13. YOUR LEGAL RIGHTS

Nothing in this Shipping & Delivery Policy limits rights or remedies available to consumers under applicable law.

If shipment is delayed beyond a period permitted by applicable law or beyond an expressly promised shipment timeframe, ELOVESSIA will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.

14. CONTACT US

For questions concerning shipping, tracking, or delivery:

ELOVESSIA Customer Care

Email: support@elovessia.com
Website: elovessia.com

ELOVESSIA is operated by:

Shenzhen Xinkaicheng Network Technology Co., Ltd.

Room 707, Building U4,
Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict,
Bao'an District, Shenzhen City, China