Frequently Asked Questions

Everything you need to know about shopping with ELOVESSIA.

ORDERS

How do I know if my order was successfully placed?

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

If you do not see your confirmation email, please check your spam or junk folder.

If you still cannot locate it, contact support@elovessia.com.

Can I change or cancel my order?

We begin preparing orders as soon as reasonably possible.

If you would like to request a change or cancellation, please contact support@elovessia.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled after fulfillment has begun or the order has been transferred to a shipping carrier.

I entered the wrong shipping address. What should I do?

Please contact support@elovessia.com as soon as possible.

If fulfillment has not yet progressed too far, we may be able to update your information.

Once an order has entered fulfillment or has been transferred to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Customers are responsible for providing complete and accurate shipping information during checkout.

SHIPPING & DELIVERY

When will my order arrive?

Delivery timing varies depending on your destination, the applicable shipping carrier, customs procedures, local delivery conditions, weather, transportation networks, and other factors.

Once your order has been shipped, tracking information will be provided where available so you can follow the progress of your shipment.

Carrier delivery estimates, where provided, are estimates only and may be subject to change.

How can I track my order?

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

Tracking information is supplied by the applicable carrier and may not become active immediately.

Why hasn't my tracking information updated?

Carrier tracking systems do not always update continuously.

A package may be moving through the shipping network even when no new tracking event is displayed.

If your tracking information has not updated for an extended period or you believe there may be a problem with your shipment, please contact support@elovessia.com.

My package says delivered, but I can't find it. What should I do?

First, please check:

• Around the delivery location

• With other members of your household

• With neighbors where appropriate

• With building management, reception, or your mailroom

• Any delivery photograph or notification provided by the carrier

If you are still unable to locate the shipment, please contact support@elovessia.com.

RETURNS & REFUNDS

Can I return my order?

Eligible products may be returned in accordance with our Return & Refund Policy.

Because beauty, cosmetic, skincare, personal-care, and certain beauty-tool products may be hygiene-sensitive, products that have been opened, used, tested, or had their protective seal removed may not be eligible for return, except where the product is defective or applicable law provides otherwise.

What if my product arrives damaged?

Please contact support@elovessia.com and provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where relevant

Our Customer Care team will review the issue and provide the appropriate next steps.

What if I received the wrong product?

Please contact support@elovessia.com with your order number and photographs showing the product received.

We will review your request and work toward an appropriate resolution.

How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the transaction appears in your account.

PRODUCTS

Are product results guaranteed?

No.

Beauty, skincare, cosmetic, and personal-care products may produce different experiences and results for different individuals.

Results can vary depending on factors including skin type, sensitivity, environment, lifestyle, application method, frequency of use, and individual characteristics.

Customer experiences, reviews, photographs, and product descriptions should not be interpreted as guaranteed individual results.

I have sensitive skin. Can I use ELOVESSIA products?

Please carefully review the ingredients, instructions, warnings, and other information associated with the individual product before use.

If you have allergies, sensitivities, an existing skin condition, or concerns about whether a product is appropriate for you, consult an appropriate healthcare professional before use.

Where appropriate, consider performing a patch test before introducing a new cosmetic or skincare product into your routine.

What should I do if irritation occurs?

Discontinue use if you experience irritation, discomfort, or an unexpected reaction.

Seek appropriate medical advice if symptoms are significant, persistent, or concerning.

PAYMENTS

Is checkout secure?

Our online store is powered by Shopify and uses supported payment technologies to provide a secure checkout experience.

Available payment methods may vary depending on location and will be displayed during checkout.

STILL NEED HELP?

Our Customer Care team will be happy to assist you.

Email: support@elovessia.com
Website: elovessia.com

ELOVESSIA
Beauty, beautifully considered.