Privacy Policy

Last Updated: August 8, 2026

ELOVESSIA respects your privacy.

This Privacy Policy describes how Shenzhen Xinkaicheng Network Technology Co., Ltd., operating under the ELOVESSIA brand (“ELOVESSIA,” “we,” “us,” or “our”), collects, uses, discloses, retains, and otherwise processes personal information when you visit elovessia.com, purchase our products, communicate with us, or otherwise interact with our services.

Please read this Privacy Policy carefully.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with ELOVESSIA.

We may collect the following categories of personal information.

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order & Transaction Information

This may include:

• Products purchased

• Order number

• Order history

• Transaction information

• Shipping information

• Returns and refunds

• Customer-service records

Payment Information

Payments are processed through Shopify and/or authorized payment providers.

Depending on the payment method you select, payment information may be collected and processed directly by the applicable payment provider.

We may receive limited payment and transaction information necessary to process and manage your order.

Account Information

If customer accounts are available, we may process information associated with your account, including account credentials, preferences, saved information, and account activity.

Device & Usage Information

When you interact with elovessia.com, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Referring URLs

• Pages viewed

• Website interactions

• Approximate location derived from technical information

• Cookie identifiers

• Similar device or online identifiers

Communications

When you communicate with ELOVESSIA, we may collect and retain the content of your communication and information necessary to respond to your request.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you

• Automatically through your interaction with our website

• From Shopify

• From payment providers

• From shipping and fulfillment providers

• From analytics and advertising providers

• From fraud prevention and security providers

• From other service providers where permitted by law

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and tracking information

• Process returns and refunds

• Respond to customer enquiries

• Maintain customer accounts

• Operate elovessia.com

• Improve our products and services

• Understand how customers use our website

• Personalize experiences where permitted

• Measure website and marketing performance

• Detect, investigate, and prevent fraud

• Protect our website, customers, and business

• Send marketing communications where permitted

• Manage promotions and customer relationships

• Comply with legal, tax, accounting, regulatory, and contractual obligations

• Establish, exercise, or defend legal claims

4. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the commerce infrastructure that enables us to offer products and services through elovessia.com.

When you visit our store, create an account, make a purchase, or otherwise interact with our services, Shopify may collect and process personal information in connection with providing its commerce platform and related services.

Depending on the Shopify features enabled on our store, Shopify may process information to provide services relating to checkout, payments, security, fraud prevention, analytics, personalization, advertising, and commerce functionality.

Shopify may process personal information in countries other than the country in which you live.

Shopify's processing of personal information is also subject to its applicable privacy notices.

5. COOKIES & SIMILAR TECHNOLOGIES

ELOVESSIA, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functionality

• Maintain shopping-cart functionality

• Remember preferences

• Authenticate users

• Provide security

• Prevent fraud

• Understand website usage

• Measure website performance

• Provide analytics

• Personalize content

• Measure advertising effectiveness

• Support marketing and advertising where permitted

Depending on your location, you may be provided with privacy controls that allow you to manage certain non-essential cookies or similar technologies.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate ELOVESSIA and provide our services.

Recipients may include:

• Shopify

• Payment processors

• Shipping carriers

• Logistics and fulfillment providers

• Customer-service providers

• Analytics providers

• Marketing and advertising providers

• Fraud prevention providers

• Security providers

• IT and cloud-service providers

• Professional advisers

• Government agencies or regulatory authorities where required by law

We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, investigate suspected fraud, enforce our agreements, or protect the rights and safety of ELOVESSIA, our customers, or others.

7. ADVERTISING & PERSONALIZATION

Where permitted by applicable law, we may use certain information to understand customer interests, measure advertising performance, and provide more relevant marketing or advertising.

Depending on your state of residence and applicable U.S. privacy law, certain advertising or data-sharing activities may qualify as “sale,” “sharing,” or “targeted advertising” under applicable legal definitions.

Where required, we will provide appropriate mechanisms for exercising applicable opt-out rights.

Please review our Your Privacy Choices page for additional information.

8. BUSINESS TRANSACTIONS

If ELOVESSIA or Shenzhen Xinkaicheng Network Technology Co., Ltd. is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

9. INTERNATIONAL DATA TRANSFERS

ELOVESSIA operates internationally and works with service providers that may process personal information in different countries.

As a result, your information may be transferred to, stored in, or processed in countries outside the United States.

Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we take appropriate measures in connection with international transfers of personal information.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable business and legal requirements.

Retention periods may depend on factors including:

• The nature of the information

• Order fulfillment requirements

• Customer-service requirements

• Tax and accounting obligations

• Fraud prevention

• Dispute resolution

• Security requirements

• Applicable legal obligations

11. YOUR PRIVACY RIGHTS

Depending on the U.S. state in which you reside and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a portable copy of certain personal information

• Opt out of certain targeted advertising

• Opt out of certain sale or sharing of personal information

• Limit certain uses of sensitive personal information where applicable

• Appeal certain decisions regarding privacy requests where applicable

These rights vary by jurisdiction and may be subject to exceptions.

12. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit an applicable privacy request, contact:

support@elovessia.com

Please provide sufficient information for us to understand and process your request.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

13. MARKETING COMMUNICATIONS

You may unsubscribe from promotional email communications by using the unsubscribe link contained in the applicable email.

Even if you opt out of promotional communications, we may continue sending non-marketing messages relating to:

• Orders

• Payments

• Shipping

• Returns

• Customer service

• Account security

• Other transactional or service-related matters

14. CHILDREN'S PRIVACY

Our services are intended for a general adult audience and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.

If you believe a child has improperly provided personal information to us, please contact support@elovessia.com.

15. SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no electronic transmission, website, storage system, or security measure can be guaranteed to be completely secure.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

ELOVESSIA does not control the privacy, security, or content practices of independent third-party websites.

We encourage you to review their applicable privacy policies before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal obligations.

When we update this policy, we will revise the “Last Updated” date displayed above.

18. CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

ELOVESSIA

Operated by:
Shenzhen Xinkaicheng Network Technology Co., Ltd.

Email: support@elovessia.com

Business Address:
Room 707, Building U4,
Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict,
Bao'an District, Shenzhen City, China

Website: elovessia.com