RETURN & REFUND POLICY
Return & Refund Policy
Last Updated: August 8, 2026
At ELOVESSIA, we want every purchase to feel considered and confident.
If something is not right with your order, our Customer Care team is here to help.
Please review this Return & Refund Policy carefully before requesting a return.
1. RETURN WINDOW
Subject to the eligibility requirements below and applicable law, eligible products may be returned within 30 days after delivery.
To qualify for a return, the product must generally be:
-
Unused
-
Unopened
-
Unworn, where applicable
-
In its original condition
-
In its original packaging
-
Complete with accessories, manuals, components, gifts, and promotional items originally included
-
Accompanied by valid proof of purchase
Products that do not satisfy the applicable return requirements may not qualify for a refund, except where otherwise required by law.
2. BEAUTY, COSMETIC & HYGIENE-SENSITIVE PRODUCTS
For health, hygiene, and safety reasons, certain products may not be eligible for return after they have been opened, used, tested, worn, or had their protective or hygiene seal removed.
This may include certain:
-
Cosmetics
-
Skincare products
-
Personal-care products
-
Beauty tools
-
Applicators
-
Hygiene-sensitive products
-
Products intended for direct contact with the skin, eyes, lips, hair, or body
This restriction does not apply where a product is defective, damaged, incorrect, or where applicable law requires otherwise.
3. NON-RETURNABLE ITEMS
Subject to applicable law, the following items are generally not eligible for return:
-
Opened or used beauty products
-
Opened cosmetics or skincare products
-
Products with removed or broken hygiene seals
-
Products showing signs of use
-
Personalized or customized products
-
Gift cards
-
Items clearly identified as Final Sale
-
Products damaged through misuse, neglect, improper handling, improper storage, or failure to follow product instructions
-
Products returned outside the applicable return window
Nothing in this policy limits rights that cannot legally be waived.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, contact:
Please provide:
-
Your order number
-
A description of the issue
-
Clear photographs of the product
-
Photographs of the packaging where relevant
-
Any other information reasonably requested to evaluate the issue
After reviewing your request, we will provide the appropriate next steps.
5. HOW TO REQUEST A RETURN
Before returning any product, please contact:
Include your order number, the product you would like to return, and the reason for your request.
If your return is accepted, we will provide return instructions and the applicable return destination.
Please do not send products to our business address or any other address without first receiving return instructions from ELOVESSIA.
Unauthorized returns may not be accepted or processed.
6. RETURN SHIPPING
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable except where required by applicable law.
Where the customer is responsible for arranging return shipping, we recommend using a trackable shipping service and retaining proof of shipment.
ELOVESSIA cannot guarantee responsibility for a return package that is lost before reaching the designated return destination.
7. RETURN INSPECTION
Returned products may be inspected before a refund is approved.
We may verify:
-
Product condition
-
Packaging
-
Hygiene or security seals
-
Included accessories
-
Signs of use or damage
-
Order information
-
Return eligibility
We will notify you regarding the outcome of your return after the applicable review has been completed.
8. REFUNDS
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
After a refund has been issued by ELOVESSIA, additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.
ELOVESSIA does not control financial institution processing times.
9. PARTIAL REFUNDS
Where permitted by applicable law, a partial refund may be issued, or a return may be rejected, if a returned product:
-
Is incomplete
-
Has been damaged after delivery
-
Is missing original components or accessories
-
Shows signs of use inconsistent with the return requirements
-
Is materially different from its condition at the time of delivery
10. EXCHANGES
Direct exchanges may not always be available.
Where an exchange cannot be processed, you may be asked to return the eligible product and place a new order for your preferred item.
11. ORDER CANCELLATIONS
If you would like to cancel an order, contact support@elovessia.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
However, we cannot guarantee cancellation after an order has entered fulfillment or has been transferred to a shipping carrier.
12. DELAYED SHIPMENT
If we are unable to ship an order within the period required under applicable law or within any shipment timeframe expressly promised to you, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
13. CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable law provides you with rights greater than those described in this policy, those rights will apply.
14. CONTACT US
For questions regarding returns or refunds:
ELOVESSIA Customer Care
Email: support@elovessia.com
Website: elovessia.com
ELOVESSIA is operated by:
Shenzhen Xinkaicheng Network Technology Co., Ltd.
Room 707, Building U4,
Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict,
Bao'an District, Shenzhen City, China