TERMS OF SERVICE

Terms of Service

Last Updated: August 8, 2026

Welcome to ELOVESSIA.

These Terms of Service (“Terms”) govern your access to and use of elovessia.com and the products, content, features, and services made available through our website.

ELOVESSIA is operated by Shenzhen Xinkaicheng Network Technology Co., Ltd.

Throughout these Terms, “ELOVESSIA,” “we,” “us,” and “our” refer to Shenzhen Xinkaicheng Network Technology Co., Ltd., operating under the ELOVESSIA brand.

By accessing our website or purchasing products through elovessia.com, you agree to these Terms, subject to rights that cannot legally be waived.

1. ELIGIBILITY & ONLINE STORE TERMS

By using our services, you represent that you are legally capable of entering into a binding agreement or are using the services with the permission and supervision required under applicable law.

You may use our website only for lawful purposes.

2. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, colors, specifications, features, ingredients where applicable, pricing, and other information accurately.

However, product appearance may vary due to:

  • Screen settings

  • Device displays

  • Lighting

  • Manufacturing variations

  • Product updates

  • Packaging changes

Product packaging or information may occasionally differ from what appears online.

Where ingredients, warnings, directions, or other safety information are relevant, please review the information provided with the physical product before use.

3. BEAUTY & SKINCARE DISCLAIMER

Beauty, skincare, cosmetic, and personal-care products may produce different experiences or results for different individuals.

Results may vary based on factors including:

  • Skin type

  • Sensitivity

  • Age

  • Environment

  • Lifestyle

  • Frequency of use

  • Application technique

  • Individual characteristics

Unless expressly stated otherwise, information available through elovessia.com is provided for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.

If you have allergies, sensitivities, an existing medical or skin condition, are pregnant or nursing, take medication, or have concerns regarding the suitability of a product, consult an appropriate healthcare professional before use.

Discontinue use if irritation or an unexpected reaction occurs.

4. ORDERS

Submitting an order through elovessia.com constitutes an offer to purchase the products included in your order.

Receipt of an order confirmation does not necessarily constitute final acceptance where additional verification is reasonably required.

Subject to applicable law, we reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in circumstances involving:

  • Suspected fraud

  • Unauthorized transactions

  • Payment authorization issues

  • Inventory errors

  • Obvious pricing or technical errors

  • Shipping restrictions

  • Incorrect customer information

  • Suspected abuse of promotions

  • Unauthorized resale activity

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. PRICING

Prices are displayed in the currency indicated on elovessia.com.

Prices, promotions, and product availability may change without notice.

Applicable taxes, shipping charges, duties, or other fees will be displayed or communicated where required.

In the event of an obvious pricing, typographical, or technical error, we reserve the right to correct the error and take appropriate action consistent with applicable law.

6. PAYMENTS

You agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by Shopify and/or supported third-party payment providers.

Availability of individual payment methods may vary by location and transaction.

7. SHIPPING & DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery timing depends on carrier operations, destination, customs procedures, local delivery conditions, weather, transportation networks, and other circumstances.

Unless expressly stated otherwise, carrier delivery estimates are not guaranteed delivery dates.

Where shipment of an order is delayed, we will provide any notice, cancellation opportunity, refund, or other remedy required under applicable law.

8. RETURNS & REFUNDS

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy and applicable consumer protection law.

9. PRODUCT USE

You are responsible for using products in accordance with their intended purpose and applicable instructions, warnings, and safety information.

Do not use a product if you know or reasonably suspect that you are allergic or sensitive to an ingredient or material contained in that product.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, content available through elovessia.com — including the ELOVESSIA name, logos, branding, photographs, graphics, videos, written content, product presentation, website design, and other original materials — is owned by or licensed to ELOVESSIA and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from protected ELOVESSIA content without appropriate authorization.

11. REVIEWS & USER CONTENT

If you submit reviews, photographs, videos, comments, testimonials, feedback, or other content to ELOVESSIA, you represent that you have the necessary rights to provide that content.

You may not submit content that is:

  • Fraudulent

  • Unlawful

  • Defamatory

  • Abusive

  • Misleading

  • Infringing

  • Malicious

  • Otherwise in violation of applicable law or another person's rights

Subject to applicable law, we may moderate or remove content that violates these requirements.

12. THIRD-PARTY SERVICES

Our website may use or provide access to third-party services, including services provided by:

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics providers

  • Marketing platforms

  • Social networks

  • Other technology providers

Independent third-party services may be governed by their own terms and privacy practices.

13. PROHIBITED USES

You may not use elovessia.com or our services to:

  • Violate applicable law

  • Commit or facilitate fraud

  • Infringe intellectual property rights

  • Transmit malware or malicious code

  • Attempt unauthorized access

  • Interfere with website security

  • Harvest information unlawfully

  • Submit deliberately false information

  • Abuse promotional programs

  • Engage in unauthorized scraping

  • Interfere with another customer's use of our services

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, services, and products are provided subject to applicable warranties and limitations.

We do not guarantee that elovessia.com will always operate without interruption or error.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot legally be excluded or limited.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ELOVESSIA and Shenzhen Xinkaicheng Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website, services, or products where such liability may lawfully be limited or excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or claims resulting from your unlawful misuse of our website or material violation of these Terms.

17. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

18. TERMINATION

We may suspend or terminate access to certain services where reasonably necessary because of fraud, abuse, security concerns, unlawful conduct, or material violation of these Terms.

Obligations and liabilities incurred before termination may survive where appropriate.

19. GOVERNING LAW & CONSUMER RIGHTS

These Terms are governed by the laws applicable to the operation of ELOVESSIA, subject to applicable conflict-of-law principles and any mandatory rights or protections available to consumers under the laws of their jurisdiction.

Nothing in these Terms is intended to deprive a consumer of rights that cannot legally be waived.

20. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, services, or legal obligations.

The current version will be published on elovessia.com with the applicable “Last Updated” date.

21. COMPANY & CONTACT INFORMATION

ELOVESSIA is operated by:

Shenzhen Xinkaicheng Network Technology Co., Ltd.

Business Address:
Room 707, Building U4,
Junxiang U8 Intelligent Manufacturing Industrial Park,
Guxing Community, Xixiang Subdistrict,
Bao'an District, Shenzhen City, China

Email: support@elovessia.com
Website: elovessia.com